CSR Communication on Progress 2013/2014

GRI Content Disclosures: Performance Indicators
UN Global Compact Communication on Progress (CoP)
Content guidance

UN Global Compact Communication on Progress (CoP)
The various case studies featured in this report give an insight into our activities in line with the ten principles of the UN Global Compact. For more details on our progress in relation to the UNGC principles, please refer to the GRI Content Index on next pages.

GRI application level The purpose of this report is to give an overview of our progress since the publication of our full CSR Report in August 2013. It is therefore limited in nature, concentrating on the material performance indicators for our business. For most GRI elements, there were no significant changes to report; in these cases we refer to the coverage in our last year’s reporting. It is based on the G3.1 Global Reporting Initiative (GRI) Guidelines. Based on our own assessment, this report achieves GRI application level B, as illustrated in the GRI applications level grid below. An in-depth account of our CSR strategy, initiatives and performance can be found on the relevant Adecco corporate webpages and in our next full CSR Report, published in August 2015.

Reporting on country level For further examples of Adecco Group’s CSR engagement at country level, please refer to the respective country websites (provided on www.adecco.com). We would like to highlight the first CSR Report of Groupe Adecco France which was published in April 2013 and up-dated in December 2013, following the law known as ‘Grenelle II’, voted by French Parliament on 29 June 2010 and promulgated on 12 July 2010 which newly defined public reporting on sustainable development for major corporations in France.

Legend

     

EC

GRI core indicator

++

Reported

EC

GRI additional indicator

+

Partly reported

Not reported, see reference
provided for reason of omission

AR13
CSR12/13

Reference to page number in Adecco Annual Report 2013
Reference to page number in last year’s CSR Report 2012/2013

Code

UNGC principles

Reported   

Description

Reference

or short answer

 

 

 

 

Strategy and analysis

 

1.1

1–10

++

Statement from the most senior decision-maker

6–7

1.2

 

++

Description of key impacts, risks and opportunities

Key impacts: 4–5, 10–12;

risks and opportunties:

AR13 35–36, 110–111

 

 

 

 

Organisational profile

 

2.1

 

++

Name of the reporting organisation

Adecco S.A. (Holding)

2.2

 

++

Primary brands, products, and/or services

5; AR13 1719

2.3

 

++

Operational structure of the organisation

8; AR13 16, 18, 44 (point 1.2)

2.4

 

++

Location of organisation’s headquarters

Glattbrugg, Switzerland

2.5

 

++

Number and names of countries in which the Adecco Group operates

Over 60 countries. AR13 128

2.6

 

++

Nature of ownership and legal form

AR13 135–136

2.7

 

++

Markets served, including geographic breakdown, sectors served and types of customers

AR13 23–27

2.8

 

++

Scale of the Adecco Group

4–5Labour market facts & trends; AR13 4749

2.9

 

++

Significant changes during the reporting period

adecco.com

2.10

 

++

Awards received in the reporting period

CSR12/13 51–52

 

 

 

 

Report parameters

 

3.1

 

++

Reporting period for information provided

Calendar year 2013 (some important developments from 1st HY 2014 are included)

3.2

 

++

Date of most recent previous report

CSR Report 2012/2013, published in August 2013

3.3

 

++

Reporting cycle

Annually

3.4

 

++

Contact point for questions regarding this report

74–75

3.5

 

++

Process for defining report content

11–15

3.6

 

++

Boundary of the report

CSR12/13 52

3.7

 

++

Specific limitations on the scope or boundary of the report

CSR12/13 52

3.8

 

++

Comparability from period to period

CSR12/13 52

3.9

 

++

Data measurement techniques and the bases of calculations

CSR12/13 52

3.10

 

++

Explanation of the effect of any restatement of information

CSR12/13 53

3.11

 

++

Significant changes from previous years in the measurement methods

CSR12/13 53

3.12

 

++

GRI Content Index

61–67

3.13

 

++

Current practice with regard to seeking external assurance for this report

This report has not been assured externally. Our Annual Report is assured externally.
AR13 112–113.

 

 

 

 

 

 

 

 

Governance, commitments, and engagement

 

4.1

 

++

Governance structure of the organisation, including major committees

8; AR13 140–152

4.2

 

++

Executive functions of the Chairman of the Board

The Chairman has no executive functions.

4.3

 

++

Board members: number, gender, independence, (non-)executive functions

AR13 140–143

4.4

 

++

Mechanisms for shareholders and employees to provide recommendations
to the Board of Directors

CSR12/13 53; AR13 153–155

4.5

 

++

Elements of the compensation programme 2013 for the Executive Committee

AR13 158–176

4.6

 

++

Processes in place for the highest governance body to ensure conflicts
of interest are avoided

AR13 144–148

4.7

 

++

Process for determining the composition, qualifications, and expertise
of Board members

CSR12/13 53;

AR13 147 (point 3.4.3)

4.8

 

++

Internally developed charters and principles relevant to sustainable performance

9 (Values and Leadership Principles)

13 (Code of Conduct)

4.9

 

++

Procedures of the Board of Directors for overseeing management of sustainable performance

6–8; CSR12/13 53;

AR13 146 (point 3.4.2)

4.10

 

++

Processes for evaluating the Board of Directors’ own performance

AR13 144–148 (The Board of Directors discusses and assesses its own and its members’ performance.)

4.11

 

++

Explanation of whether and how the precautionary approach or principle
is addressed

CSR12/13 54;

AR13 110 (note 18)

4.12

 

++

Externally developed, voluntary charters and sets of

principles which the organisation endorses

13–15

4.13

 

++

Principal memberships in industry and business associations

CSR12/13 54–57

4.14

 

++

List of stakeholder groups

11

4.15

 

++

Basis for identification and selection of stakeholders with whom to engage

11

4.16

 

++

Approaches to stakeholder consultation

CSR12/13 57

4.17

 

++

Key topics and concerns

4, 10–17

 

 

 

 

 

 

 

 

Economic Performance Indicators

 

DMA EC

 

++

Disclosure on management approach EC

AR13 13–16

EC1

 

++

Economic key data

– Investments in philanthropic activities

4–5Labour market facts & trends; AR13 22, 4749;

22, 49

EC2

7

++

Financial implications of climate change

CSR12/13 43, 45, 58

EC3

 

++

Coverage of the organisation’s defined benefit plan obligation

AR13 92–95

EC4

 

++

Significant financial assistance received from government

CSR12/13 58

EC5

1

Range of ratios of standard entry level wage compared to local minimum wage

Reason for omission:

CSR12/13 57

EC6

 

+

Policy, practices, and proportion of spending on locally based suppliers

CSR12/13 58

EC7

6

+

Procedures for local hiring and proportion of senior management hired from the local community

CSR12/13 59

EC8

 

++

Development and impact of services provided primarily for public benefit

22–58

EC9

 

++

Understanding and describing significant indirect economic impacts

4, 10–14

 

 

 

 

Environmental Performance Indicators

 

DMA EN

 

++

Disclosure on management approach EN

54

EN1

8–9

+

Materials used by weight or volume

55

EN2

8–9

Percentage of materials used that are recycled input materials

Percentages not known

EN3

8–9

+

Direct energy consumption by primary energy source

55

EN4

8–9

Indirect energy consumption by primary source

Not known

EN5

8–9

Energy saved due to conservation and efficiency improvements

Not known

EN6

8–9

+

Initiatives to provide energy-efficient or renewable energy-based products
and services

54-56; CSR12/13 43–45

EN7

8–9

Initiatives to reduce indirect energy consumption

54-56; CSR12/13 43–45

EN8

8–9

++

Total water withdrawal by source

55

EN9

8–9

Water sources significantly affected by withdrawal of water

The Adecco Group is an HR solutions provider; its operations therefore do not have a significant impact on water sources, protected areas, habitats and biodiversity.

EN10

8–9

Percentage and total volume of water recycled and re-used

EN11

8–9

Location and size of land owned, leased, managed in, or adjacent to,
protected areas and areas of high biodiversity value outside protected areas

EN12

8–9

Significant impacts on biodiversity in protected areas

EN13

8–9

Habitats protected or restored

EN14

8–9

Strategies, actions and plans for managing impacts on biodiversity

EN15

8–9

Conservation list species affected by operations

EN16

8–9

++

Total direct and indirect greenhouse gas emissions by weight

55

EN17

8–9

++

Other relevant indirect greenhouse gas emissions by weight

55

EN18

7–9

++

Initiatives to reduce greenhouse gas emissions

54–56; CSR12/13 43–45

EN19

8–9

Emissions of ozone-depleting substances by weight

Not relevant

EN20

8–9

NOx , SOx , and other significant air emissions by type and weight

Not relevant

EN21

8–9

Total water discharge by quality and destination

Not relevant

EN22

8–9

Total weight of waste by type and disposal method

Not relevant

EN23

8–9

Total number and volume of significant spills

Not relevant

EN24

8–9

Weight of transported, imported, exported, or treated waste deemed hazardous

The Adecco Group is an HR solutions provider and therefore does not deal with waste/water deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII.

EN25

8–9

Water bodies significantly affected by discharges of water

EN26

7–9

++

Initiatives to mitigate environmental impacts

54–56; CSR12/13 43–45

EN27

8–9

Percentage of products sold that have their packaging materials reclaimed

Not relevant

EN28

8–9

++

Fines and sanctions for non-compliance with environmental regulations

The Adecco Group is not aware of any incidents or fines for non-compliance with any applicable international, national or local environmental regulations in 2013.

EN29

8–9

Significant environmental impacts of transportation

See EN24 and EN25

EN30

7–9

Total environmental protection expenditures and investments by type

The Adecco Group currently does not have any specific environmental protection budgets. Our investment is reducing our CO2 emissions.

 

 

 

 

Social Performance Indicators: Labour Practices

 

DMA LA

 

+

Disclosure on management approach LA: overview

13–17; AR13 28–34

LA1

 

++

Total workforce

5, 44–47 (Charts); AR13 51

LA2

6

++

Total number of new hires and employee turnover

39; AR13 51

LA3

 

+

Benefits provided to full-time employees that are not provided to temporary or part-time employees

37–41; CSR12/13 65

LA4

1; 3

++

Percentage of employees covered by collective bargaining agreements

42; CSR12/13 65

LA5

 

+

Minimum notice period(s) regarding operational changes

42; CSR12/13 66

LA6

1

+

Percentage of total workforce represented in formal joint management –
worker health and safety committees

42; CSR12/13 66

LA7

1

+

Rates of injury, occupational diseases, lost days, work-related fatalities

52–53; CSR12/13 66

LA8

1

Programmes in place regarding serious diseases

Reason for omission:

CSR12/13 66

LA9

1

Health and safety topics covered in formal agreements with trade unions

LA10

 

+

Average hours of training per year per employee

37–41; CSR12/13 32–34

LA11

 

++

Programmes for skills management and lifelong learning

37–41; AR13 28–30

LA12

 

++

Percentage of employees receiving regular performance and career
development reviews

80–100%. More info: 37–41;
AR13 28–30

LA13

1; 6

++

Composition of governance bodies

CSR12/13 66; AR13 140–152

LA14

1; 6

Ratio of basic salary of men to women

Reason for omission:

CSR12/13 66

LA15

 

+

Return to work and retention rates after parental leave, by gender

CSR12/13 66

 

 

 

 

 

 

 

 

Social Performance Indicators: Human Rights

 

DMA HR

 

+

Disclosure on management approach HR: overview

13–17

HR1

1–6

+

Significant investment agreements that include Human Rights

41–43; CSR12/13 67

HR2

1–6

++

Screening of suppliers, contractors and other business partners
on Human Rights

18, 41; CSR12/13 67

HR3

1–6

++

Employee training on policies and procedures, concerning aspects
of Human Rights

19–20, 41; CSR12/13 67

HR4

1; 2; 6

++

Total number of incidents of discrimination and actions taken

20, 41–42; CSR12/13 67

HR5

1; 2; 3

+

Operations in which the rights for freedom of association and collective bargaining are at significant risk – and actions taken

42; CSR12/13 67

HR6

1; 2; 5

+

Operations in which child labour is identified as significant risk –
and measures taken

CSR12/13 67

HR7

1; 2; 4

+

Operations in which forced labour is identified as significant risk –
and measures taken

CSR12/13 67

HR8

1; 2

++

Percentage of security personnel trained in Human Rights

Adecco Group is not in need of specific security personnel to protect its offices.

HR9

1; 2

++

Total number of incidents of violations involving rights of indigenous people

See HR4

HR10

1; 2

++

Percentage and total number of operations that have been subject to Human Rights reviews and/or impact assessments

20, 41–42; CSR12/13 67

HR11

1; 2

++

Number of grievances related to Human Rights filed, addressed and resolved through formal grievance mechanisms

We are not aware of any substantial grievances related
to Human Rights filed in 2013.

 

 

 

 

 

 

 

 

Social Performance Indicators: Society

 

DMA SO

 

+

Disclosure on management approach SO: overview

  • DMA on business ethics
  • DMA on community involvement
  • DMA on compliance

 

13–17;

13–15, 17, 19–20;

10–11

13–15, 19–20;

AR13 59, 134–153

SO1

 

++

Percentage of operations with implemented local community engagement, impact assessments, and development programmes

18–56; CSR12/13 68

SO2

10

+

Business units analysed for risks related to corruption

18–20; CSR12/13 68;

AR13 35–36

SO3

10

++

Percentage of employees trained in organisation’s anti-corruption policies and procedures

20

SO4

10

+

Actions taken in response to incidents of corruption

In 2013, no incidents of corruption were reported. Cf. CSR12/13 68

SO5

1–10

++

Public policy positions and participation in public policy development and lobbying

10–14, 19–20, 42–51; AR13 11

SO6

10

++

Financial and in-kind contributions to political parties, politicians, and related institutions

CSR12/13 68

SO7

 

++

Legal actions for anti-competitive behaviour, antitrust, and monopoly practices and their outcomes

In July 2013, the French competition authority commenced an investigation of Adecco and certain of its competitors in France with regards to alleged violations of French competition law. Adecco is fully cooperating with the authorities (see Adecco PR).

SO8

 

++

Significant fines and sanctions for non-compliance with laws and regulations

In 2013, we are not aware of any significant fines or sanctions.

SO9

 

++

Operations with significant potential or actual negative impacts on local communities

In 2013, we are not aware of any Adecco Group operations with significant negative impacts on local communities.

SO10

 

Prevention and mitigation measures implemented in operations with negative impacts on local communities

Not applicable, see above SO9.

 

 

 

 

 

 

 

 

Social Performance Indicators: Product Responsibility

 

DMA PR

 

+

Disclosure on management approach PR

10, 13–15

PR1

 

++

Life cycle stages in which health and safety impacts of services are assessed for improvement

CSR12/13 68

PR2

 

++

Incidents of non-compliance with regulations concerning health and safety impacts of products and services

Adecco Group is not aware of any significant incidents
of non-compliance with regulations in this context in 2013.

PR3

8

+

Type of product and service information required and services subject to such information requirements

CSR12/13 68

PR4

8

++

Incidents of non-compliance with regulations concerning product and service information

CSR12/13 68

PR5

 

++

Practices related to customer satisfaction, including surveys measuring customer satisfaction

13, 20

PR6

 

+

Programmes for adherence to laws and standards related to marketing communications

Adecco Group adheres to laws and applicable standards related to marketing communications.

PR7

 

++

Incidents of non-compliance with regulations concerning marketing communications

Adecco Group is not aware of any relevant infringements of the law in this context in 2013.

PR8

 

+

Substantiated complaints regarding breaches of customer privacy and losses of customer data

CSR12/13 68

PR9

 

++

Significant fines for non-compliance with laws and regulations concerning products and services

In the HR services industry, PR9
comes up to SO8 (see above).