CSR Communication on Progress 2013/2014
Our sustainability performance and goals
Measuring our CSR performance through KPIs and targets
In order for us to steadily improve our business and CSR performance and identify shortfalls, we have introduced clear KPIs for the various areas in the Economic, Social and Environmental dimension. This will support our goal of ʻbetter work, better life’ amongst all our stakeholders and make us a responsible player in our industry and beyond. Outlined below are the areas of measurement and the respective KPIs as well as the current status of performance.
Dimension |
Area |
KPIs |
Status |
Economic |
Corporate Governance |
|
++ |
Risk & Crisis Management |
|
++ | |
Codes of Conduct / Compliance / |
|
++ | |
Customer Relationship Mgmt. |
|
++ | |
Supply Chain Mgmt. |
|
– | |
Social |
Social Reporting |
|
++ |
Diversity & Equal Opportunities |
|
+ | |
Integration |
|
++ | |
Human and Labour Rights |
|
++ | |
Health & Safety |
|
+ | |
Environmental |
Environmental Reporting |
|
++ |
Environmental Policy/ |
|
+ | |
Eco-efficiency |
|
++ |
++Very good to good performance
+Good to medium performance
–Improvements needed