CSR Communication on Progress 2013/2014

Our business & CSR
Our values & leadership principles

Our five core values – team spirit, customer focus, passion, responsibility and entrepreneurship – are at the very heart of how we operate. They are shared and brought to life by all our employees around the globe and reflect how we do business. Our five core values are in line with our promise to deliver ʻbetter work, better lifeʼ for our stakeholders.


  • We share clients and associates across branches, business units and countries
  • We share ideas and best practises
  • We help our colleagues to grow personally and professionally
  • We work hard and play hard; we have fun in what we do.
  • We build lasting relationships with our clients and associates
  • We create value for our clients:
    • We provide them with the best talent on time
    • We help them to be competitive through flexibility
  • We partner with our associates in their career development
    • We find them the best jobs to fit with their personal and professional life
    • We advise them in their career progression and support their learning.
  • We are passionate about people: our colleagues, candidates, associates and clients
  • We make a difference for millions of people every year
  • We find people work, give them experience and the opportunity to build their future
  • Quite simply, what we do is not a job, it’s our passion
  • Work is a basic need and a basic right: by finding people the right job, we provide them and their family with an income, status and a future
  • We promote diversity, equality and inclusivity in the workforce
  • We lead by example, we act with integrity and respect
  • We volunteer personal time and contribute to our communities.
  • We take ownership and stand by our own results
  • We act upon opportunities
  • We learn fast from success and failure
  • We inspire others and continuously seek innovative solutions

Leadership Principles

  • People who have values and make decisions, who establish priorities, who can analyse and solve problems and who answer questions concretely and appropriately without letting their ʻsense of selfʼ cloud their answers.
  • People who know how to reach out to other peopleʼs hearts, who are able to make the most of others, appreciating and respecting them, and are able to focus the energies of their co-workers and colleagues on a common objective.
  • People who love their work and are willing to go the extra mile.