CSR Communication on Progress 2013/2014

Our business & CSR
How HR services benefit the labour market

Lifelong employment for everyone, adapted to personal, family, generational and geographical needs and abilities is the aim of our industry. HR services companies help people find a permanent, fixed-term or temporary job as well as enhancing their employability through career counselling, education and continuous training.

A stepping stone into employment HR services companies are a stepping stone for the unemployed and young people to (re-)enter the job market. According to the Eurociett study ʻAdapting to Changeʼ [1], 35% of temporary workers in Europe are below the age of 25 and use temporary work as their first opportunity to gain work experience. On average 37% of all temporary workers are officially registered as unemployed before finding a temporary job. Twelve months after having finished work on a temporary basis, only 15% of temporary workers are registered as unemployed again.

Providing a variety of services to diverse industries The spectrum of the HR solutions and services we offer is vast, as is the diversity of our client base. It encompasses industry sectors such as Office, Industrial, Information Technology, Engineering & Technical, Finance & Legal, Medical & Science, Business Process Outsourcing Solutions and Career Transition & Talent Development Services.

Meeting the needs We maintain a constant dialogue with clients and workers as well as with societal, governmental and business stakeholders to create more and better work opportunities for individuals worldwide. Economies, enterprises and individuals all have to face seasonal, cyclical and structural market changes and as a labour market intermediary, we help them to adapt and react to these challenges.

Enhancing occupational and geographic mobility We have a deep knowledge of labour markets in the over 60 countries and territories worldwide, where we operate. While there are barriers to mobility, such as language or cultural differences, economically difficult conditions and resulting high (youth) unemployment will, we believe, further increase mobility of talent. For individuals, we offer legally recognised and regulated work opportunities, facilitate on-the-job training and enhance occupational and geographic mobility. While numbers are still low, trends are emerging in worker mobility across Europe. During 2013, we supported workers from Poland, the UK, the USA, France, Portugal and Spain amongst others to find new employment abroad. In total, more than 2,000 associates found jobs across borders thanks to our International Candidate Mobility programme.

Supporting properly regulated employment services Our services and knowledge around work bring us into constructive dialogue with governments, labour organisations and related bodies such as the UN, the ILO, the EU and national staffing federations, amongst others. To maximise the benefits of HR services in delivering greater labour market efficiency, relevant regulation should balance flexibility with security, for both workers and businesses. Adecco is supportive of inter-national instruments that provide guidelines to properly regulate private employment services, such as the ILO Convention 181 at global and the EU Agency Work Directive at European level. The convention was adopted in 1997 and recognises the role HR services companies play in a well-functioning labour market and emphasizes the protection of the workers using their services. Adecco, Eurociett and the national associations continue to advocate for the correct implementation of the EU Agency Work Directive, focusing on the appropriate regulation and lifting of unjustified restrictions. Adecco was actively involved in the Directive’s review process, which was conducted by the European Commission and which led to a report, published in December 2013, confirming that all Member States have adopted measures to implement Directive 2008/104/EC on temporary agency work. In 2013, Adecco alongside Eurociett engaged in the EU Commission’s social partners’ consultation around prevention and deterrence of undeclared work. Eurociett submitted its contribution in the form of a position paper to the second stage consultation of the European Commission. The position paper illustrates that a well-regulated, less restricted agency work industry can play an important role in the prevention and deterrence of undeclared work and supports the initiative to set up a European Platform for the purpose of exchanging best practice, information and to provide recommendations to Member States on the topic.
Access the position paper

Adecco is conscious of the environmental impact our operations can have and the difference we are able to make to our own performance also by supporting clients with their GHG 2 reduction goals. Therefore, in 2010 we started to collect data on our CO2 emissions in our 10 largest markets including the global headquarters. In 2013, the reporting was stepped up to 13 countries including the Group’s global Headquarters, covering over 86% of the Adecco Group in terms of revenue, which has led to a much improved database and resulting information. Through benchmarking with similar industries, a company-wide emission reduction target was defined in 2012 of 12% by 2022.


[1]ʻAdapting to Change How private employment services facilitate adaptation to change, better labour markets and decent workʼ. A report by the Boston Consulting Group BCG and Ciett.