CSR Communication on Progress 2013/2014

Our sustainability performance and goals

Measuring our CSR performance through KPIs and targets

In order for us to steadily improve our business and CSR performance and identify shortfalls, we have introduced clear KPIs for the various areas in the Economic, Social and Environmental dimension. This will support our goal of ʻbetter work, better life’ amongst all our stakeholders and make us a responsible player in our industry and beyond. Outlined below are the areas of measurement and the respective KPIs as well as the current status of performance.

Dimension

Area

KPIs

Status

     

Economic

Corporate Governance

  • Board structure
  • Non-executive Chairman
  • Responsibilities & Committees
  • Transparency
  • Diversity
  • Board Effectiveness
  • Transparency Senior Remuneration
  • Median compensation
++

Risk & Crisis Management

  • Responsibility
  • Risk mapping
  • Risk Response Strategy
++

Codes of Conduct / Compliance /  
Corruption & Bribery prevention

  • Focus
  • Systems/procedures
  • Policies
  • Coverage
  • Reporting & breaches
++

Customer Relationship Mgmt.

  • Satisfaction measurement
  • Feedback process
  • Market segmentation
++

Supply Chain Mgmt.

  • Supplier segmentation (tier 1, 2 and high-risk)
  • Risk management process
  • Risk management measures
  • Supplier Standards, Policy, CoC
  • Capacity building/joint initiatives
  • Leveraging opportunities
     

Social

Social Reporting

  • CoP/CSR Report
  • Materiality framework
++

Diversity & Equal Opportunities

  • Measuring diversity internally
  • Measuring diversity with associates
  • Partnerships
  • Training employees
+

Integration

  • Integration of mature, young, disabled, athletes, women with   
    family responsibilities into labour market
  • PPP and community initiatives
  • Company partnerships
  • Community hours by employees
  • Financial investment
++

Human and Labour Rights

  • Global/local initiatives and commitments
  • Employee training discrimination
  • Coverage Freedom of Associaton/collective bargaining
  • Strike days employees/associates
  • Code of Conduct/ACE training
  • Reporting & breaches
  • Human & Labour Rights guidelines
  • Forums/events participation
++

Health & Safety

  • Accident Frequency Rate associates
  • Nr. of accidents associates
  • Occupational fatalities associates
  • Absenteeism employees
  • Health and well-being initiatives employees
  • Health & safety traininig
  • Health & safety policy
  • Psychological hotline
+
 

Environmental   

Environmental Reporting

  • Coverage
  • Public reporting on performance
  • Results from assessments (DJSI, CDP, other)
++

Environmental Policy/
Mgmt. System

  • Environmental Guidelines
  • Certification (ex. ISO 14000)
+

Eco-efficiency

  • Measuring Scope 1, 2, 3 emissions in centralised system
  • Reduction targets
++

++Very good to good performance

+Good to medium performance

Improvements needed